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1. What is the CodeRED telephone emergency notification system?

In the case of an emergency or urgent notification, the City of Garland now has the capability to notify residents via the telephone through a tool called CodeRED. The system is geographical-based and allows the City to alert citizens based on their location and telephone numbers. A pre-recorded message will play for a live person or an answering machine to provide information about the specific situation and if any action is necessary. Citizens may register both landline phones and cellular telephones, so you can be notified whether you are at home, at the grocery store or at the kids' soccer games. 

Register

Residents can now enroll using their login credentials from Google, Facebook or Twitter. The Single Sign-On (SSO) feature streamlines the registration process and makes it easier for residents to access their account to make changes later. This update will not affect current registrations, only new registrations will have this option. Register online now!

2. What is CodeRED Weather Warn?

Weather Warn is a feature available to Garland residents that allow citizens to receive emergency weather warnings via the CodeRED telephone notification system. These notification calls will be launched as soon as the National Weather Service issues a severe weather warning, providing critical preparation time when severe weather threatens. View a video about how CodeRED Weather Warn works.

Register

Whether you have already registered for CodeRED or are registering for the first time, you must "opt-in" for the automatic weather warnings.

3. We had a storm last night. Why didn't I get a CodeRED Weather Warn call?

First, make sure you are registered for CodeRED Weather Warn. You must opt-in for the specific weather warnings you want to receive. CodeRED Weather Warn only sends calls to phone numbers linked to addresses in the storm's path. Although you may have rain at your house or hear thunder, you may not be in a severe warning area. To find out more about how Weather Warn works, view the CodeRED Weather Warn video.

4. How does CodeRED work?

CodeRED delivers the message desired through a high-speed telephone calling system to phone numbers registered in the system. City staff selects a "call area" and the phone numbers will be matched up electronically to the addresses. A pre-recorded message will be sent out via the telephone with information about the situation and instructions. You will see the phone number 866-419-5000 appear on your caller ID for most CodeRED calls (And the phone number 800-566-9780 for severe weather warning calls). Register online to receive these warnings.

5. What do I do if I receive a CodeRED message?

• Do not call 911 unless instructed to do so
• Don't hang up until the message is complete
• Follow instructions
• Listen carefully

Register now to receive these messages.

6. When will the CodeRED system be used?

The system will be used when an emergency situation arises affecting the citizens of Garland. Examples include but not limited to: 

• Severe weather warnings
• Chemical spill or hazardous waste problem
• Evacuation notice
• Flooding in a specific area
• Gas Leak
• Silver/Amber Alert in Garland
• Utility outage

You will only receive a message if you are in the area impacted or it is a city-wide notification. Register now!

7. How do I make sure that I am notified?

You must register, particularly if you have moved or changed your phone number in the last year or if you prefer to be contacted on your cell or business phone.

8. What if I opted in for the Weather Warning system and decide I no longer want to receive the automatic weather warning messages?

You may call 800-566-9780 from the phone that receives the Weather Warning calls, then push option 2 to "opt out" of weather-related calls only. You will still be registered for other CodeRED calls.